Vacant job

Every year, the Swedish Social Insurance Agency makes 21 million decisions that affect people's lives and society as a whole. We pay out approximately 260 billion SEK each year. These are the tax funds we manage. It is a significant responsibility. Therefore, we thoroughly examine each case, follow laws and regulations, provide information and guidance, care, and show consideration. This is a job for those who want to take responsibility. Welcome to the Swedish Social Insurance Agency.

At the Maintenance Support office in Gothenburg, around eighty employees currently work. We are located in nice premises in Gårda Norra with good communication opportunities. We work in teams in an activity-based office.

Case Management, Customer Contact, and Decision-Making

As a claims officer, you have an important mission: to help citizens ensure that the right person receives the right compensation at the right time. You provide individuals with the means to have an overview and feel secure in all contacts with the Swedish Social Insurance Agency. Each individual has a unique situation that needs to be addressed based on their specific needs. In your work, you are responsible for conducting investigations based on applicable regulations. You calculate and make decisions regarding compensation when applicable. The position involves handling confidential information, which places high demands on proper management. Therefore, it is essential that you have a strong security awareness.

You will have daily contact with applicants and insured individuals both in writing and via phone. Part of your work involves answering incoming calls where you identify needs and provide general and specific information. Your work also includes informing and supporting our self-service options.

When working with maintenance support, you encounter situations where children live with only one parent, and the other parent is required to pay maintenance support. You assist parents in managing maintenance themselves, but if that does not work, the child may be entitled to maintenance support. You are the case officer for both parties, informing and guiding them both through a life situation that can be difficult and complex. In your work, you will come into contact with other actors in society who handle issues related to children, housing, and financial conditions.

This is a job for those who want to take responsibility.

We are looking for someone who

• has a high school diploma or equivalent experience and qualifications
• is service-oriented
• has a systematic and meticulous approach to work
• is stable and can maintain energy even in stressful situations
• collaborates effectively with others to achieve common goals
• has good communication skills, both verbally and in writing
• is computer literate.

It is an advantage if you

• have experience making decisions that affect individuals, preferably in a government agency
• have substantial experience in customer contact
• have knowledge of conflict management and how to meet people in difficult situations and explain things in a simple and understandable way
• are flexible and can handle constant changes
• have very good communication skills in Swedish, both spoken and written, and good communication skills in English.

We place great importance on your personal qualities.

Other Information

A number of positions are available, permanent, full-time, with start date by agreement. A probationary period may be applicable. In accordance with the Swedish Social Insurance Agency's security guidelines, background checks will be conducted in this recruitment. There is an opportunity for remote work if the job allows. In this recruitment, psychological tests may be used as part of the selection process. Work location: Gothenburg.

Would you like to know more about the Swedish Social Insurance Agency as an employer? Visit fk.se/jobbahososs (https://fk.se/jobbahososs)

Contact Persons

Manager: Charlotta Östlund 010-111 29 82 and Veronica Gillmor 010-119 52 17 (for questions about the position). HR Specialist: Elin Magnusson, [email protected], 010-113 44 98 or Lisa Berglin, [email protected], 010-113 45 08 (for questions about the recruitment process). ST: Susanne Ottosson 010-119 27 84, Saco-S: Daria Memetovic, 010-118 40 78, Seko: Johanna Grundström, 010-115 30 44.

Application

Welcome with your application by March 20, 2026. Please upload your diplomas, grades, and certificates along with your application.

If you have protected personal information or no access to Bank ID, please call the HR specialist named in the ad for assistance with submitting your application.

In everything we do, we will act based on the principle of the equal value of all people, legal certainty, and good service.